Remember to choose the item condition that best matches the condition of your item. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. 08:18 PM. Expensive lesson. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. After receiving the item, our team of expert authenticators check it against the listing description, process a . Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. About half come back with a better grade and some are ruled fakes. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! This program is terrible. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. View cart for details. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. eBay recently announced Authenticity Guarantee for trading cards. What kind of case did you open? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Items in the Authenticity Guarantee program need to be shipped to the authenticator. . Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. I got totally screwed. Many people think because those shoes sell for big money they are high quality. Sneakers specified as customized will not be authenticated. Copyright 1995-2023 eBay Inc. All Rights Reserved. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Thats insane. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. View cart for details. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. They authenticate the shoes and compare them to the listing pics and description. Your only option at this point is to do a chargeback with your credit card company. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Ive been seller for 9 years. Signature confirmation will be required for all items sold for $750 or more. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Don't worry,@chrischrebet. Industry experts carefully inspect your luxury handbags. I know what you mean with the "intentionally vague" item condition. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Copyright 1995-2022 eBay Inc. All Rights Reserved. For full details, read our eBay Money Back Guarantee policy. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. - edited This program is terrible. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. The seller is required to respond and provide either tracking information, delivery updates, or a refund. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. No cost to you eBay covers all costs of the authentication process. I hate Ebay's authenticity guarantee. Trading Cards have a more limited return window. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Open a case with PayPal and/or file chargeback with your bank. 03-29-2022 confidencejust look for the checkmark. I hear you, the guy had over 300 feedback 100% positive. Totally sucks. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. After a while you can call and get that number raised. The return is treated as if the item didn't match the listing. What items are eligible for eBay Authenticity Guarantee? They also must be sold to a buyer located in the continental US. Why can't I see the buyer's shipping address? Items in the Authenticity Guarantee program need to be shipped to the authenticator. Something went wrong. Returns should be sent with tracked shipping that can be independently validated. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Might have some protection there. I got screwed and hate it. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. What is Authenticity Guarantee? US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Opened a dispute and they closed it, even when it was 2 different shoes. 03-29-2022 There is no opt in or opt out option. Ebay is **bleep**. It's very annoying. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Multipoint inspection We take fraud and counterfeits seriously. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. In fact, they are just cheap mass produced goods. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. Im sorry this happened to you. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Learn more about our. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. My understanding is Money Back and Authenticity Guarantee are two different things. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Please respond to them for follow-up on your specific case. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories.
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