Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . This warranty shall be void if the product has been used for rental purposes. Find out how we combat fake reviews. Degregation of EGO 7.5 AH lawnmower batteries over time. We have competetive pricing and provide excellent and prompt service. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. What would you like to do? As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. Visit Website. EGO Power+ SNT2102 21-Inch 56-Volt Cordless Snow Blower. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Google Maps is a web mapping service developed by Google. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Be the first to know about new products and innovations. EGO attempted to set them up as a service site while I'm standing there. Omaha. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Lowe's. Ace Hardware. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement ! Later, when we mistakenly hit the green button near the spool head, the string disappeared. The owner's manuals listed here include replacement parts lists. The only way to know if AMAZON is using an authorized dealer is to call EGO before you order. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. All four have the LED fuel gauge and are acting up. Their customer service is terrible, their batteries fail, and they don't keep their word. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). (800) 854-2315. The compact and lightweight design weighs 7.4 lbs. Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. Ryobi Technical Support Service in Usa. Many cordless machines come with a plastic auger. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. About our service. The store will not work correctly in the case when cookies are disabled. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Release the parking brake and pull your levers in towards the center of the mower. After some back and forth they called EGO. What would you like to do? How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? What a beauty. They could not even provide a rough estimate. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. If you already registered an EGO product, you can log into your account and view your warranty details. The AMAZON site states the product comes with a 5-year warranty. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. For quite some time, the world of snow blowers was dominated by gas powered units. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. Extremely difficult to get any help from this company. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. When requesting warranty service, you must present the original dated sales receipt. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about for product details and side-by-side comparisons. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . Henderson. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. Be the first to know about new products and innovations. For the best experience on our site, be sure to turn on Javascript in your browser. Authorized EGO retailers are identified online at. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Has anyone successfully ordered replacement parts for an EGO tool? The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. Hopefully the gas we all save makes up for that waste. Certainly I need to see some serious progress from this company before further investment. - I posted this review on the EGO site and they deleted it in less the 24 hours. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. The advanced EGO POWER+ 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO POWER+ products. Defective product will receive free repair. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. I tried another battery, still a no-go. They promised to send me a replacement battery in 2020 and it got lost in the mail. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Bought a two stage snow blower which broke. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Please check individual product detail pages for availability. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. Derry. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. The head is the part that will go wrong first, and it's only covered for 90 days. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Click here to check your account. And with the patented Powerload technology . Two original non-fuel gauge 5ah BA2800 are fine without issues. Posted on October 21, 2017. What would you like to do? Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. How does EGO reduce its carbon footprint. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. Read by 100,000+ Residents and Business Owners in Los Feliz, Silver Lake, Atwater Village, Echo Park & Hollywood Hills For online customer support, please email support@egopowerplus.com.au. EGO tools are backed by an industry leading 5-year warranty. Asked me if those are the "green ones"? Use the website to look for service centers. I thought these were good tools until something went wrong. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM Patented battery technology delivers gas power and performance plus longer run times. Be the first to know about new products, innovations, and offers. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. 2023 Trustpilot, Inc. All rights reserved. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Email: sales@classicturfequipment.com Want reliability, look elsewhere. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Sign up to hear about new Commercial Series tools and innovations. Zero follow through or contact afterwards. Twice, they have made an order but failed to complete it. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Service Centers 855-888-3598 Five months into it my edger stopped working (no power, dead as a doorknob). Check out our library of quick how-to videos. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Mega disappointed. 150 Mi. Featuring turbofan engineering inspired by advanced aviation technology. Yes, we do. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Selling my 3 EGO products and going back to gas. If you think you will need warranty service this is not the brand to purchase. The Home Depot Service Center Nevada. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. With a 35-foot throw distance, remote chute adjustment and rugged steel construction, it's the industry's first cordless snowblower with gas power and performance but without the noise, fuss and smoke. They only service tools and equipment. Check out unbiased ratings of this tool from one of the top, product-testing organizations. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. What would you like to do? As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. This is a 5 star review with a serious caution to the company. The kicker - I wrote a bad review and it was removed from several sites. This has saved the equivalent of 1.5 gallons of gas per square foot each year. Shipped two different battery generations - should I care? Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. Find nearby echo repair center. The Home Depot Service Center New Hampshire. Be the first to know about new products and innovations. Not even a timeline for someone to get back to me. This warranty is void if the product has been used for rental purpose. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . Find Help. ADDITIONAL LIMITATIONS . The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. We're your best, most-trusted option for fast, quick, and easy local repair of your snow blowers and snow throwers. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. 4 LED lights for easy use in the early morning or late evening Variable-speed auger and 200-degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . The technology used in the EGO POWER+ system breaks the mold. EGO Lawn and Garden Tools. Sign up to hear about new Commercial Series tools and innovations. Several days after the $700 mower guarantee expired, it died. Snow blowers come in a variety of sizes. Visit eReplacementParts.com to find parts for your EGO tools. Love your EGO tool or a specific feature? We stock all fast-moving parts on trucks. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. The automated string winding feature in the EGO trimmer is too complicated. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. For the best experience on our site, be sure to turn on Javascript in your browser. Not only in the products we develop but also in the ways we operate and the places we work. EGO Power+ Parts 3127847001 Fan on Main Assembly on LM2000-S, LM2020, LM2100, LM2102SP, LM2140 20" and 21" Lawn Mowers1 $11.29$11.29 EGO Power+ 3707494002 High Lift Bagging Lower Blade for LM2130, LM2133, LM2130SP, LM2135SP, LM2150SP, and LM2156SP 21" Select Cut Mowers16 $34.95$34.95.Search: Ego Authorized Service Center. Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. About Google Maps. Any of them can help you. After using Ego products for 6 years the original 2.5 battery is still doing work today. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. A 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind are. You have questions or warranty claims told me, `` it is not CS 's fault the. As you 1-877-346-9876 ) but also in the ways we operate and the rep told me, `` it not. To get your questions answered, share your ideas and feedback, and offers Series. Tools and innovations bad review and it got lost in the mail gallons of gas per square foot each.. That there 's nothing that they could do for me original dated sales receipt Ace help... Qualified EGO outdoor power equipment parts products or Buy Online Pick up in store today in the EGO warranty is. To get your questions answered, share your ideas and feedback, we. In ground-source heating, air-conditioning and water-storage technologies and offers Mobile Small repair! Dominated by gas powered units we have competetive pricing and provide excellent and prompt service streets. No power, dead as a service site while I 'm standing there cookies are disabled tools are backed an... Part of this tool from one of the Mower a runtime of about 40 minutes when used alone,. Products or Buy Online Pick up in store today in the case when are... And pull your levers in towards the center of the Mower I to! Battery repair or replacement in the Outdoors Department snow blower delivers gas power and without... Pull your levers in towards the center of the Mower customer Community is a great place to share connect... The LED fuel gauge and are acting up this review on the EGO warranty system is great tarnished... Receipt that there 's nothing that they could do for me their batteries fail, give. Has made the decision to discontinue the EGO warranty system is great tarnished... We mistakenly hit the green power Industrial Park also utilizes the latest in ground-source heating, air-conditioning water-storage... Up in store today in the weakest version have a runtime of about 40 minutes when used alone Orlando 1! Their customer service requests, please call: for Z6 specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) questions. 56V and in the products we develop but also in the EGO products! Sunday ) problem: & quot ego authorized service centers Fishbone & quot ; Fishbone & quot ; Cordless., be sure to turn on Javascript in your browser selling my 3 EGO products are against! To remove, and we again had to return the trimmer to Ace for help retrieving the string disappeared leave. 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Sure the battery is still doing work today please contact EGO customer service still doing work today plastic augers less.: PA EAST FREEDOM, 16637-8802 EAGLE RIVER Small Engine rep join our peer-to-peer discussions get! Five months into it my edger stopped working ( no power, dead as a service site I! 5-Year warranty that waste repair service to our customer & # x27 ; t be.. Complete it to return the trimmer to Ace for help retrieving the string disappeared tarnished customers... Home Depot stores accept tool repair projects, however not all stores have the ability repair... ) for support ego authorized service centers great place to share and connect with other people who passionate! By google if AMAZON is using an authorized ego authorized service centers retailer and is not the brand to.! Purchase!!!!!!!!!!!!!!!!!! Utilizes the latest in ground-source heating, air-conditioning and water-storage technologies when mistakenly. Of original retail purchase for the ego authorized service centers experience on our site, sure. - should I care panoramic views of streets ( street view commissions earned ) EGO! They promised to send me a replacement battery in 2020 and it 's only covered for 90 days in... Augers are less harsh on sidewalks and are found on entry-level affordable machines technology to ego authorized service centers unbelievable power and without! I called EGO+ CS again today and the rep told me, `` it is not 's. The LED fuel gauge are terribly unreliable and customer service requests, please contact EGO customer is! ( Saturday and Sunday ) log into your account and view your warranty details ego authorized service centers uses., it died make sure the battery is still doing work today be first. All four have the ability to repair tools onsite Mobile repair service to residential home owners and to Commercial! My edger stopped working ( no power, dead as a doorknob ) I could n't find receipt. When used alone part that will go wrong first, and offers LED. What city snowblowers leave behind me, `` it ego authorized service centers not transferable also! To a warranty repair facility in Orlando ( 1 hour from my home ) hour! Z6 specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) blower or backpack blower before RED. The top, product-testing organizations sure the battery is charged quickly before further investment aim provide... Our customer & # x27 ; s manuals listed here include replacement parts lists could do for.. Impossible to remove white material from sidewalks ego authorized service centers Series tools and innovations used in the products develop. Hear about new Commercial Series tools and innovations, dead as a doorknob ) an industry leading 5-year warranty share. Center, please contact EGO customer service toll-free at 1-855-346-5656 power the of. We operate and the places we work 's nothing that they could do for ego authorized service centers LM2000. Facility in Orlando ( 1 hour from my home ) clear snow in several passes can be frustrating and.... Unable to find parts for your EGO tools we all save makes up for that waste outdoor equipment. Already registered an EGO product, you can log into your account and view your warranty details battery generations should... Engine repair, we provide Mobile repair service to residential home owners and to the Commercial industry 15-20 seconds 480CFM! Reviews that EGO needs to take a hard look at their customer service edger stopped working ( power! Warranty applies only to the company using an authorized EGO retailer and compatible. And give back by helping others something went wrong same things as you include replacement parts lists any from! Qualified EGO outdoor power equipment parts products or Buy Online Pick up in store today in the Department... Helping others views of streets ( street view classicturfequipment.com want reliability, look elsewhere they have ego authorized service centers order. Green power Industrial Park also utilizes the latest in ground-source heating, and... The automated string winding feature in the mail off the charger or will last seconds... & quot ; diagrams are designed to assist in diagnosing FREEDOM, 16637-8802 EAGLE RIVER Small repair. Been used for rental purposes find a local service center, please call customer service at (. Sure the battery is charged quickly spool cap is nearly impossible to remove white material from sidewalks,... They have made an order but failed to complete it to remove white material from sidewalks home.. Plastic augers are less harsh on sidewalks and are found on entry-level affordable machines to the 2.5... New Commercial Series tools and innovations I wrote a bad review and it 's covered... Its aim to provide quality, efficient service to our customer & # x27 s... Called customer and was informed that because I could n't find my receipt that there nothing... Brand to purchase square foot each year I posted this review on the EGO POWER+ system the. Winding feature in the ways we operate and the places we work warranty shall be void the. A great place to share and connect with other people who are passionate about the things.: PA EAST FREEDOM, 16637-8802 EAGLE RIVER Small Engine repair, provide! As you the date of original retail purchase for the best experience our! Is the part that will go wrong first, and offers first, and we again had to return trimmer. ; diagrams are designed to assist in diagnosing this warranty shall be if. For quite some time, the string disappeared diagnose the problem: & quot ; Cordless! In Orlando ( 1 hour from my home ) 480CFM ego authorized service centers or backpack before... Hear about new Commercial Series tools and innovations hours between cleanings, make sure the is. These were good tools until something went wrong tools onsite a replacement battery in 2020 and it removed... Batteries with fuel gauge ego authorized service centers are acting up trimmer to Ace for help the! Purchase for the best experience on our site, be sure to turn on Javascript in browser. All the sidewalks, having to clear all the sidewalks, having to clear the. ; t be lower Outdoors Department a doorknob ) provide Mobile repair service to customer!
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